Returns and Delivery Problems: What to Do Before and After Shipping

If an item is wrong or damaged, record the discrepancy and raise it promptly through the platform where you ordered. Before international dispatch, the item can still be handled in the warehouse. After delivery, the case may involve the carrier, coverage terms and a much more expensive return journey.

Before international dispatch

1. Keep the item out of the parcel while the issue is unresolved.
2. Save the original selection, source screenshot, order number and warehouse photos.
3. Describe the expected specification and the actual difference: wrong size, missing piece or visible damage.
4. Request the available remedy and an itemized explanation of return freight, handling and any non-refundable services.
5. Keep tags, seals and packaging intact until you receive instructions.

Superbuy’s published service statement describes a five-day no-reason return/exchange service for eligible purchases, with exclusions and conditions. It is not a blanket rule for every source or 1688 batch. That public statement is dated 2019; check the current order’s displayed eligibility and request deadline immediately rather than calculating a cutoff from this article.

After international delivery

Photograph the parcel exterior, labels, damaged areas and contents. Keep packaging and original files. If you can do so naturally, document opening in one continuous recording; do not stage or recreate evidence. Match missing items against the parcel contents list and warehouse records.

Send the parcel reference, delivery time, photographs and a factual list of affected items through the parcel support channel. A carrier may require an inspection or its own report, so do not discard the box or ship an item back without instructions. Ask which claim route applies and what evidence and deadline it requires.

A deadline that needs explicit confirmation

The English Superbuy user agreement says after-sales applies for “72” after delivery but omits the unit in that sentence. We cannot turn that wording into a verified universal 72-hour promise. Report the problem as soon as you find it and obtain the applicable cutoff from the order or parcel service and any coverage terms. Save that response.

Keep the remedy and money trail clear

Ask whether the proposed outcome is a replacement, item refund, transport claim or account credit, and which costs it covers. Keep the authorization, return tracking and refund entry together. This directory’s WhatsApp can correct a listing; it cannot approve a platform refund.

Sources and scope

Public documentation checked 24 October 2026: Superbuy service statement; Superbuy user agreement. Examples on this page are editorial illustrations, not recorded orders.